Container Parts & Accessories Returns, Refunds & Cancellations Policy
Order Cancellation or Modification
Email: sales@globalcontainerslink.com
Phone: +1 XXX XXXX (Option 1)
Worldwide Container Solutions accepts eligible returns and exchanges of defective and non-defective container parts and accessories within 40 days of delivery.
We want our returns process to be clear and straightforward. Please contact us before returning any product so that we can provide the appropriate return instructions.
No restocking fee is charged on eligible returns.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, faulty or different from what you ordered, please contact us at sales@globalcontainerslink.com.
Please provide:
– Your order number
– The product name
– A description of the problem
– Clear photographs or video showing the issue
Once the issue has been verified, Worldwide Container Solutions will provide the appropriate return instructions.
For verified damaged, defective or incorrectly supplied products, Worldwide Container Solutions will cover the reasonable return shipping costs.
Depending on the circumstances and product availability, we will offer an exchange, replacement or refund to the original payment method.
Returns & Exchanges – Requirements
We accept returns and exchanges of eligible defective and non-defective products within 40 days of delivery.
This includes eligible change-of-mind returns and products that were ordered incorrectly by the customer.
To request a return or exchange, email sales@globalcontainerslink.com and provide:
– Your order number
– Your full name
– The product name
– The reason for the return or exchange
– Photographs or video where the product is damaged, defective or incorrect
Products must meet the following conditions to qualify for a standard return:
– The product must be new, unused or only slightly used
– The product must not be materially damaged, altered or misused after delivery
– Where reasonably possible, the product should be returned in its original packaging
– All supplied accessories, components, manuals and labels should be included
– The return request must be made within 40 days of delivery
Returns sent without prior authorization may not be accepted. Please contact us before sending any product back.
40-Day Return Window
Our return window is 40 days from the date the product is delivered to the customer.
Eligible defective and non-defective products may be returned or exchanged during this period, subject to the conditions contained in this policy.
There is no restocking fee for eligible returns.
Return Shipping
Approved products must be returned by courier or mail using the return instructions provided by Global Containers Link.
We recommend using a tracked shipping service and retaining proof of shipment until your return has been completed.
Damaged, Defective or Incorrect Products
If the product supplied by Global Containers Link is verified as damaged, defective or incorrect, Global Containers Link will cover the reasonable return shipping costs.
Change-of-Mind or Incorrectly Ordered Products
If you change your mind, order the incorrect product or size, or no longer require an eligible product, you may request a return within 40 days of delivery.
For these non-defective returns, the customer is responsible for arranging and paying the return shipping costs.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method within 7 days of approval.
Your bank, card provider or payment service may require additional time to make the refunded amount available in your account after we have processed it.
No restocking fee or handling fee will be deducted from an eligible refund.
For change-of-mind returns or products incorrectly ordered by the customer, original delivery/shipping charges are non-refundable unless otherwise required by applicable law.
If the return results from an incorrect, damaged or defective product supplied by Worldwide Container Solutions, the applicable refund will be handled in accordance with this policy and applicable consumer law.
Exchanges
Global Containers Link accepts exchanges of eligible products within 40 days of delivery.
Exchanges are subject to product availability and the return conditions contained in this policy.
If the requested replacement product is unavailable, we may offer an alternative product or refund, as appropriate.
Non-Returnable Items
Certain products may not qualify for change-of-mind returns where applicable for hygiene, safety, customization or other legitimate reasons.
These may include:
– PPE or hygiene-sensitive products where the packaging or protective seal has been opened
– Custom-fabricated, made-to-order or personalized products
– Products that have been materially altered, installed, damaged or misused after delivery
– Products clearly identified as clearance or final-sale items where permitted by applicable law
These exclusions do not limit any rights you may have regarding products that are defective, damaged, incorrectly supplied or otherwise protected under applicable South African consumer law.
Order Cancellations
If you need to cancel or modify an order, please contact Worldwide Container Solutions as soon as possible at sales@globalcontainerslink.com.
If an order has already been processed or dispatched, it may need to be handled as a return under this policy.
Custom-fabricated, personalized or made-to-order products may not be cancellable once production has started.
Order Delays & Non-Delivery
If your order has not arrived within 30 days of dispatch, please contact us at sales@globalcontainerslink.com with your order details.
We will investigate the shipment and, where the order is confirmed as lost or cannot be delivered, we will arrange an appropriate replacement or refund.
How to Start a Return or Exchange
To start a return or exchange, contact:
Global Containers Link
Email: sales@globalcontainerslink.com
Phone: +1 XXX XXXX (Option 1)
Please provide your order number, product details, reason for the return and photographs or video where applicable.
We will provide return instructions after reviewing your request.
Please do not send products back before receiving return instructions from Worldwide Container Solutions.